Privacy Policy

MANKAIND ("MANKAIND", "we", "us", "our") is an AI-powered engineering platform for medical device development. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website or use our platform.

1. Who We Are

MANKAIND operates the website at mankaind.ai and provides a cloud-based platform that integrates product lifecycle management (PLM) and electronic quality management (eQMS) for medical device engineering teams.

For privacy-related questions, contact us at info@mankaind.ai.

2. Data We Collect

Information you provide directly

• Contact and demo requests: name, email address, job title, company name, and any message you submit through our forms.
• Account data: when you register for the platform, we collect your name, email address, company, and role.
• Platform content: engineering documents, design decisions, risk analyses, and other content you create or upload while using the MANKAIND platform ("Customer Data").

Data collected automatically

• Usage data: pages visited, features used, session duration, and interaction patterns within the platform.
• Technical data: IP address, browser type, operating system, and device type.
• Cookies: see Section 8 for details.

3. How We Use Your Data

• To respond to your inquiries and demo requests (legitimate interest).
• To provide, operate, and improve the MANKAIND platform (contract performance).
• To understand how our website and platform are used, so we can improve them (legitimate interest).
• To send product updates and communications — only where you have given consent or we have a legitimate interest to do so.
• To comply with legal obligations and protect our legal rights.

4. Customer Data

Customer Data — including engineering designs, device specifications, risk files, and regulatory documentation — belongs to you. MANKAIND operates a zero-retention policy for Customer Data: we do not store your engineering content. It is processed in memory solely to deliver the Service in real time under your instructions, and is not written to persistent storage.

We collect metadata only — session activity, feature usage, and interaction patterns — to operate and improve the platform. This metadata does not include the content of your design files, risk analyses, or regulatory documents.

We do not use Customer Data or metadata to train, fine-tune, or improve any AI or machine learning model — including our own. Your data does not contribute to any model, and it is never shared with AI providers for training purposes.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: cloud hosting, analytics, and customer support providers — under data processing agreements, and only to the extent necessary to deliver our service.
• Legal authorities: when required by applicable law or to protect our rights.

6. Your Rights

EU / EEA residents (GDPR)

• Right of access — obtain a copy of your personal data.
• Right to rectification — correct inaccurate data.
• Right to erasure — request deletion of your data.
• Right to restrict or object to processing.
• Right to data portability.
• Right to withdraw consent at any time.
• Right to lodge a complaint with your national supervisory authority.

California residents (CCPA)

• Right to know what personal information we collect and how we use it.
• Right to request deletion of personal information.
• Right to opt out of sale — we do not sell personal information.

To exercise any right, email info@mankaind.ai. We will respond within 30 days.

7. Data Retention

• Customer Data (engineering content): zero retention. Not stored. Processed in memory during your session only.
• Usage metadata: session activity and feature usage patterns — up to 26 months, used solely to operate and improve the platform.
• Contact and inquiry data: 24 months from your last interaction.
• Account data: for the duration of your subscription, plus 12 months after termination.

8. Cookies

We use two categories of cookies:

• Essential cookies: required for the platform to function — session management and authentication. These cannot be disabled.
• Analytics cookies: we use Google Analytics to understand usage patterns and improve the platform. These are only set where consent is required by applicable law. You can opt out by adjusting your browser settings or using Google's opt-out tool.

9. International Transfers

If you are located in the EU/EEA, your data may be transferred to and processed in countries outside the EU/EEA. Where we do so, we ensure appropriate safeguards are in place, such as the European Commission's Standard Contractual Clauses.

10. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security reviews. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform. The "Last updated" date at the top of this page indicates the most recent revision.